About Us
Our Story
Melodows was founded in 2026 on a simple belief: beauty should work for real life. Everyone deserves skincare and cosmetic products thoughtfully crafted around how people actually live — not just items designed to photograph well. What began as a carefully curated edit has grown into a trusted destination for beauty essentials that genuinely perform.
Our Mission
Caring for your skin and expressing your style should feel like a pleasure, not a puzzle. We set out to offer well-formulated, fairly priced products — from daily skincare to colour cosmetics to personal care staples — that slot effortlessly into any routine, whatever your skin type or schedule.
What's In Our Catalogue
Everyday Skincare: cleansers, moisturisers, and serums built around genuine skin needs and consistent daily use — not just appealing packaging.
Colour & Makeup: foundations, lip shades, and eye products formulated to last through a full day and complement a wide range of skin tones.
Considered Formulations: every ingredient and formula is chosen with efficacy, skin safety, and long-term performance in mind.
Fair Pricing: quality formulation doesn't require a luxury price tag — we keep our range accessible without cutting corners.
Principles We Live By
Built to Perform: every product is evaluated against our own quality benchmarks before it reaches the catalogue.
Customers First: genuine support is central to how we operate — not an afterthought.
Responsible Sourcing: we work with manufacturing partners who take ingredient safety and ethical production seriously.
Self-Expression Welcome: skin, style, and beauty routines are personal — our range is designed to support yours, whatever that looks like.
Always Evolving: we continuously expand and refine our catalogue based on what our customers actually want.
The Team Behind Melodows
Melodows is run by a dedicated team covering product sourcing, order fulfilment, and customer care — all focused on making every step of your experience, from browsing to delivery, smooth and reliable. The site is owned and operated by APEXRISE S.R.L. (Registration No. J2026039142003, VAT No. RO54913060), registered at Bucureşti Sectorul 3, Strada Nerva Traian, Nr. 27-33, Birou nr. 6, Scara B, Etaj 1, Romania.
What You Can Count On
Consistent Quality: every product is expected to meet our internal standards and applicable consumer-protection requirements.
Real Support: contact our team at connect@melodows.com for product advice, order updates, or anything else.
Reliable Delivery: orders are typically processed within 1–3 business days and delivered internationally in roughly 7–15 business days. Import duties or VAT may apply to some shipments — see our Shipping & Delivery policy for details.
Straightforward Returns: our Returns & Refunds policy sets out clear steps and timelines if something doesn't meet your expectations.
Looking Ahead
As Melodows grows, we remain committed to what we started with: effective beauty products, honest pricing, and support that genuinely helps. We're always trialling new formulations and finding ways to make your experience simpler from first browse to aftercare.
Say Hello
Explore the range — and if anything comes to mind along the way, we're just one email away at connect@melodows.com.