Privacy Policy
Last Updated: August 20, 2026
Your privacy matters to us. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what rights you have over it. Please read it carefully before using this site or placing an order.
1. About Us
Company: APEXRISE S.R.L.
Registration Number: J2026039142003
VAT / Tax ID: RO54913060
Registered Address: Bucureşti Sectorul 3, Strada Nerva Traian, Nr. 27-33, Birou nr. 6, Scara B, Etaj 1, Romania
Contact Email: connect@melodows.com
2. What Personal Data We Collect
Personal data refers to any information that can directly or indirectly identify you. We do not treat anonymised or fully aggregated data as personal data.
Information You Give Us — this includes your name, email address, billing and shipping address, order details, and any messages you send us via email or support channels. Payment card details are handled entirely by our payment provider and are never stored on our servers.
Information Collected Automatically — when you visit the site, we may collect your IP address, device type, browser, operating system, and general usage data. This helps us keep the site running smoothly and securely.
3. How We Use Your Information
We use the information we collect to:
• Process and fulfil your orders, and keep you updated on their status;
• Respond to your questions and provide customer support;
• Detect and prevent fraud or suspicious activity;
• Improve the site and our beauty product range based on how it's used;
• Send you marketing communications, where you have given consent — you can opt out at any time.
We process your data on the basis of contract performance, legitimate interest, legal obligation, or consent, depending on the specific purpose.
4. Cookies
We currently use only strictly necessary cookies — those required to keep your shopping cart active and your session running. We do not use cookies for advertising, behavioural profiling, or third-party tracking at this time. If that changes, we will update this policy and introduce a proper consent mechanism in line with EU ePrivacy rules. You can manage or block cookies through your browser settings, though some site features may not work as expected if you do.
5. Who We Share Your Data With
We share personal data only with partners who help us deliver our service — including payment processors, shipping and logistics providers, and hosting or IT infrastructure suppliers. We do not sell your data or share it with third parties for their own marketing purposes without your explicit consent.
To fulfil international orders, certain data (such as your name, shipping address, and order details) may be transferred to logistics partners outside the European Economic Area, including in China. These transfers are carried out under appropriate safeguards as required by the GDPR.
6. Data Retention & Security
We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. We apply reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
7. Children
This site is intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 16. If we become aware that a child's data has been collected, we will delete it promptly.
8. Your Rights
Depending on where you are located, you may have the right to:
• Access the personal data we hold about you;
• Request corrections to inaccurate or incomplete data;
• Ask us to delete your data, where no legal obligation requires us to keep it;
• Restrict or object to certain types of processing;
• Receive your data in a portable, structured format;
• Lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at connect@melodows.com. We aim to respond within 30 days.
9. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will always be available on this page with a revised date. Continued use of the site after any update constitutes acceptance of the revised policy.
10. Get in Touch
If you have any questions about how we handle your personal data, please contact our team at connect@melodows.com (APEXRISE S.R.L.).