Shipping & Delivery

Last Updated: August 20, 2026

Here's everything you need to know about how we handle, ship, and deliver your order — from the moment you check out to the moment it arrives at your door.

How Long Will Delivery Take?

Your total delivery time is made up of two stages: order processing, followed by transit.

Processing
We process orders Monday to Friday. All items listed on our site are in stock and ready to go. Internal processing takes 1 to 3 business days after your order is placed, and your parcel is dispatched on the next business day once processing is complete.

Transit
• Standard international transit: 7 to 15 business days after dispatch
• Standard orders (total estimate): 8 to 18 business days
• During peak or promotional periods: allow up to 20 business days

Import Duties, Taxes & Customs

Some orders are fulfilled from a logistics facility outside the European Union. This means your order may be subject to import duties, customs clearance fees, or VAT levied by your destination country's customs authority on arrival. These charges are not included in the price you pay at checkout and are the responsibility of the recipient. Customs processing may also add to the transit times shown above. We recommend checking your local customs regulations before ordering if you'd like to estimate any potential additional costs.

Where We Ship To

Europe
Romania, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

North America
United States, Canada.

Other Destinations
Contact us at connect@melodows.com to confirm availability for any country not listed above.

Shipping Rates

Delivery charges are calculated automatically at checkout based on your destination country, parcel weight, and order subtotal.

Carriers

Orders may be shipped via national postal services or regional courier networks. In many areas, final-mile delivery is handled by your local postal operator. Your assigned carrier and tracking link will be included in your dispatch confirmation email.

Order Tracking

Once your order leaves our warehouse, you'll receive a tracking number by email. If your tracking shows no movement after 5 business days from your order date, please contact us at connect@melodows.com with your order number and we'll look into it.

You can also track your shipment at any time via 17TRACK.

Address Accuracy

Please double-check that your delivery address is complete and correct before placing your order. We are not liable for failed deliveries or delays caused by inaccurate or incomplete address information submitted at checkout.

If You're Not Home

If a delivery attempt is made while you're out, the carrier will typically leave a collection notice with instructions on how to retrieve your parcel. Parcels that remain uncollected beyond the carrier's holding period will be returned to us. Any refund in this case will be issued after deducting applicable return shipping costs.

Order Changes & Cancellations

Before Dispatch: contact us immediately at connect@melodows.com with your order number and the changes you need. We'll do our best to accommodate requests made before the order enters fulfilment.

After Dispatch: once an order has left our facility, it cannot be modified or cancelled. You may refuse delivery on arrival, or accept the parcel and follow our standard Returns & Refunds process.

Delivery Issues

Order Not Arrived
• Within 48 hours of the expected date: check with neighbours or building management, look for collection notices, confirm your delivery address, and check with other household members.
• After 48 hours: file an enquiry with the carrier using your tracking number, then notify us at connect@melodows.com with your order details.

Damaged on Arrival
• Visible external damage: inspect the parcel before signing. If damaged, refuse delivery or note "damaged" on the receipt, photograph immediately, and report to connect@melodows.com within 24 hours.
• Internal damage discovered after opening: contact us within 7 days at connect@melodows.com with photos, retain all original packaging, and do not use the items.

Wrong Items Received
Notify us within 7 days at connect@melodows.com. Please include your order number and supporting photos, and do not remove product seals or use the items.

Our Liability

We are responsible for: parcels officially confirmed as lost in transit by the carrier, and items arriving with structural shipping damage.

We are not responsible for: carrier delays outside our control, customs processing delays or duties, delivery failures caused by incorrect address information, unclaimed or refused parcels, force majeure events, or seasonal shipping congestion.

Risk of loss or damage transfers to the buyer upon successful delivery to the designated address, pickup locker, or authorised collection point.

Force Majeure

We are not liable for delivery delays or failures caused by events outside our reasonable control, including natural disasters, epidemics, armed conflict, government restrictions, labour disputes, severe weather, carrier disruptions, or platform outages. In such cases, we'll notify affected customers and offer either an extended delivery window or a full refund, at your choice.

Contact Us

Email: connect@melodows.com
Company: APEXRISE S.R.L.
Registration Number: J2026039142003
Subject Format: Shipping Inquiry – Order #[YOUR ORDER NUMBER]
Response Time: within 24 to 48 hours