Shipping & Delivery

At Melodows, we want you and your pet to receive every order as smoothly and quickly as possible. Below you will find a clear breakdown of how we handle, ship, and deliver your purchases.

HOW LONG WILL MY ORDER TAKE?

Every order goes through two distinct stages before it arrives at your door:

Stage 1 — Order Processing Time: 1–3 Business Days
Once your payment is confirmed, our team begins verifying your order, conducting quality checks, and preparing your items for dispatch. This internal processing stage typically takes 1 to 3 business days. Orders placed on weekends or public holidays will begin processing on the next working day.

Stage 2 — Shipping Transit Time
After your order leaves our facility, the estimated transit time depends on your delivery region:

United States & Canada
Estimated transit time: 10–20 business days
Total estimated delivery: 11–23 business days from order date

Australia & New Zealand
Estimated transit time: 10–20 business days
Total estimated delivery: 11–23 business days from order date

United Kingdom & Europe
Estimated transit time: 10–18 business days
Total estimated delivery: 11–21 business days from order date

Rest of World
Estimated transit time: 12–25 business days
Total estimated delivery: 13–28 business days from order date

Note: Delivery timeframes are estimates and may be affected by customs clearance, local carrier delays, peak seasons, or other factors outside our control. Some countries may experience longer transit times.

SHIPPING PROTECTION

All orders include standard shipping insurance. If your package is lost in transit or arrives visibly damaged, we will arrange a replacement at no additional cost to you — provided sufficient evidence (such as photos or a carrier report) is submitted to connect@melodows.com within 7 days of the expected delivery date.

SPLIT SHIPMENTS

Some orders containing multiple items may be dispatched from different warehouse locations. In these cases, your items may arrive in separate packages and at different times. You will receive individual tracking information for each shipment.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow 3–7 business days after dispatch for tracking information to become active and visible in the carrier system.

You can monitor your shipment at any time using a third-party tracking platform such as 17TRACK.

ORDER CHANGES & CANCELLATIONS

If you need to modify your order — such as updating your delivery address, size, or color — please contact us at connect@melodows.com within 24 hours of placing your order. Once an order has entered the dispatch process, we are unable to make changes. Please review your order details carefully before completing checkout.

CUSTOMS, DUTIES & TAXES

International orders may be subject to import duties, taxes, or customs fees upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the recipient. Melodows has no control over these fees and is unable to predict or cover them on your behalf.

QUESTIONS ABOUT YOUR DELIVERY?

Our support team is happy to help. Reach us at connect@melodows.com and we will respond within 1 business day.