Return & Refund Policy
At Melodows, your satisfaction is our priority. If something is not right with your order, we are here to make it right. Please read the following policy carefully so you know exactly what to expect.
IMPORTANT NOTICE — BEAUTY & SKINCARE PRODUCTS
All products sold on Melodows are beauty and skincare items. Due to the nature of these products and hygiene regulations, the following conditions apply to all returns and refunds. Please read this section carefully before initiating a return.
RETURNS
We accept returns within 30 days of the delivery date, subject to the following conditions specific to beauty and skincare products:
- The product must be unopened and unused, with the original seal intact.
- The product must be in its original packaging, including all inserts, labels, and accessories.
- Products that have been opened, used, or had their hygiene seal broken are not eligible for return, unless the item is confirmed to be defective or incorrectly sent.
- Products showing signs of tampering, damage caused by the customer, or missing original packaging will not qualify for a refund.
Please note that original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrectly sent.
Return eligibility may differ during promotional periods (such as sale events or special campaigns). Please review the specific terms of any promotion before placing your order.
If you purchased a Melodows product from an authorized third-party retailer, please contact that retailer directly to arrange your return, as their policies will apply.
HOW TO INITIATE A RETURN
To start a return, email us at connect@melodows.com with the following information:
- Your order number
- The item(s) you wish to return
- The reason for your return
- Photos showing the product in its original, unopened condition
Our team will respond within 1 to 2 business days with return instructions and, where applicable, a return label. Please do not send items back without first receiving confirmation from us, as unauthorized returns may not be processed.
REFUNDS
Once we receive and inspect your returned item(s), we will notify you by email. Refunds are subject to the following conditions:
- Only unopened and unused beauty products with intact seals are eligible for a full refund.
- If the returned product is found to have been opened or used, we reserve the right to decline the refund or issue only a partial refund at our discretion.
- If your return is approved, your refund will be issued to your original payment method within 5 to 10 business days, depending on your bank or card provider. Please note that processing times may vary and are outside our control once the refund has been initiated on our end.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or with a manufacturing defect, please contact us at connect@melodows.com within 14 days of receiving your order. Use the subject line DAMAGED ITEM and include:
- Your order number
- A clear description of the issue
- Photos showing the damage or defect
We will assess your case and offer a replacement or full refund at no additional cost to you.
MISSING ITEMS
If your order arrives incomplete, please first check whether your items may have been shipped in separate packages (this can happen when products are dispatched from different warehouse locations). If items are still unaccounted for, contact us at connect@melodows.com with the subject line MISSING ITEM and your order number. We will investigate and resolve the issue promptly.
EXCHANGES
We do not process direct exchanges at this time. If you would like a different product, please return your original item (subject to our return conditions above — item must be unopened and unused) and place a new order for the item you want.
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
- Beauty and skincare products that have been opened, used, or had their hygiene seal broken
- Items returned after the 30-day window
- Items that have been used or altered
- Items without original packaging, seals, or labels
- Gift cards or store credit
Return Address
Global-Fulfillment CA Warehouse
13300 Carmenita Road Suite 201
Santa Fe Springs, CA 90670
United States
CONTACT US
If you have any questions about your return or refund, our support team is ready to help. Email us at connect@melodows.com and we will get back to you within 1 business day.