Frequently Asked Questions
Got questions? We have answers. Browse our most commonly asked questions below. If you can not find what you are looking for, feel free to reach out to our team at connect@melodows.com.
ORDERING
1. Do I need to create an account to place an order?
Not at all. You are welcome to check out as a guest. That said, registering for a Melodows account comes with a few handy benefits: faster checkout on future orders, easy access to your order history and status, and early access to new arrivals and exclusive promotions.
2. What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal. All transactions are processed securely at checkout.
3. Is it safe to enter my payment details on your website?
Yes, absolutely. Our checkout is protected by SSL (Secure Socket Layer) encryption, which means your payment information is transmitted securely and never stored on our servers. Your card details go directly to our payment processor for authorization.
4. My credit card is not in USD. Will I be charged in a different currency?
All orders are processed in US Dollars (USD). If your card is issued in another currency, your bank or card provider will apply the exchange rate in effect at the time the transaction is processed. We recommend checking with your bank if you have questions about conversion fees.
SHIPPING & DELIVERY
5. How do I enter my shipping address correctly?
Please enter your shipping address in English, including all punctuation. If your address contains characters from a non-Latin alphabet, please use the closest English equivalent. For example, replace accented characters with their standard English counterparts. Using your permanent residential address is recommended, as we cannot predict how long customs may hold a package at a temporary location.
6. Can I update my shipping address after placing an order?
Address changes can only be made within 24 hours of placing your order and before it has been dispatched. Please email us immediately at connect@melodows.com with your order number and the corrected address. Once your order has shipped, we are unable to redirect it.
7. How long will my order take to arrive, and how do I track it?
Orders are processed within 1 to 3 business days. After dispatch, estimated shipping times vary by region:
- USA & Canada: 10–20 business days
- UK & Europe: 10–18 business days
- Australia & New Zealand: 10–20 business days
- Rest of World: 12–25 business days
Once your order ships, you will receive a confirmation email with your tracking number. You can track your package at any time via 17TRACK. Please allow 3 to 7 business days after dispatch for tracking to activate. Delays caused by customs or local carriers are outside our control.
RETURNS & ISSUES
8. What should I do if an item is missing from my order?
First, check whether your order may have been shipped in multiple packages, as items from different warehouse locations sometimes arrive separately. If something is still unaccounted for, please contact us at connect@melodows.com with your order number and we will investigate right away.
9. What if my item arrives damaged or defective?
We are sorry to hear that. Please email us at connect@melodows.com within 14 days of receiving your order, including your order number and clear photos of the damage. We will arrange a replacement or refund as quickly as possible.
10. What is your return policy?
We accept returns within 30 days of delivery for beauty and skincare products that are unopened and unused, with the original hygiene seal intact. Opened or used products cannot be returned due to hygiene regulations. Please visit our Return & Refund Policy page for full details on how to initiate a return.
STILL HAVE A QUESTION?
Our support team is available Monday to Friday, 9 AM – 5 PM EST. We aim to respond to all enquiries within 1 business day. Email us at connect@melodows.com and we will be happy to help.